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Following on from the successful vaccination programme roll-out, when you may have seen a number of us out in all weathers in our hi-vis jackets marshalling the Car Park, things are beginning to return to normal at City Walls Medical Centre. As members of the PPG, we wanted to let our patients know more about the current situation at the Practice:

  • The surgery is moving towards a more normal set-up from this point though telephone triage will continue in some cases. This will mean that some routine GP appointments will now be available again on-line (via Patient Access) along with phlebotomy bookings. These appointments will also be available via Reception (telephone or in-person). As before nurse appointments will remain accessible via contacting Reception.
  • The surgery is well aware of the problems with the current telephone set-up and is trying to address these issues as follows:
    • The telephone message has been updated and simplified.
    • The underlying system is being changed to allow for a queue of up to 20 callers with information as to where a caller is in the queue.
    • There will be a further review and improvements in the near future.
  • With regards to improvements to the appointment system in general, an internal group has been established to review the situation at the end of each month to assess future demand and make appropriate changes.
  • If you have any comments on any of the above or would like to discuss your ideas or concerns with a patient representative, please use the Contact Form on the website and mark it for the attention of the CWMC Patient Participation Group.