Patient Participation Group (PPG)
- About The Group
- PPG Archive
- Virtual PPG
- latest news
The Patient Participation Group (PPG) is a small group of patients who have volunteered to work with the Practice staff to provide a patient perspective on the services provided by the Practice.
A copy of the current PPG terms of reference is provided below:
The group meet formally at the Surgery every 3 months. Minutes from each formal meeting are published here on the website. The most recent minutes are provided below:
The meeting dates for 2020 are as follows:
- Thursday 26th March (12:00 - 13:30) - Cancelled due to Coronavirus (COVID-19) pandemic
- Thursday 18th June (18:30 - 20:00) - time to be confirmed
- Thursday 10th September (12:00 - 13:30)
- Thursday 26th November (12:00 - 13:30)
Outside of the formal meetings, PPG members work with Practice staff on various initiatives. Recent examples include:
- Improvements to the Appointment System
- Revamping the CWMC website
- Development of an out of hours patient services leaflet
- Analysis of the Friends & Family Test feedback data
- Monthly Meet & Greet exercises to gain in-depth patient feedback on current services and improvement ideas
The PPG is open to all CWMC patients. If you would be interested in joining the group, please contact the Surgery directly.
For further information, please see the following website:
Documents relating to the Patient Participation Group that are no longer current are filed in this section for reference.
The City Walls Patient Participation Group (PPG) is comprised of a small group of patients who have volunteered to help Surgery staff to better understand the needs and aspirations of the patients.
This is achieved in a number of ways, with members of the PPG working with Surgery staff on various initiatives to provide solutions to possible areas of concern, in addition to attending formal quarterly meetings with Surgery management to discuss ways in which we can improve the Patient experience.
With such a large patient population (approximately 16,500 patients) we feel it necessary to reach out to a wider group of patients to more accurately represent the views and requirements of such a large group.
However, we do recognise that many of our patients are unable to attend formal meetings at the Surgery, but would welcome the opportunity to contribute to discussions and actions being taken to improve services offered by the Practice.
To this end, we have introduced the concept of a Virtual Patient Participation Group (vPPG). Joining this group will enable all patients to “Have their say” on how the Practice delivers healthcare.
It will also enable the parent PPG and Practice management to receive comments and suggestions from a much larger patient group and those with specific complex issues.
All vPPG members will receive copies of formal PPG meetings in addition to receiving information and progress reports on new initiatives and patient suggestions.
Communications to and from vPPG members will be by e-mail.
Joining the vPPG will be your platform for contributing to further improvements in the services offered to patients and we would welcome any comments/suggestions you may have. You may contribute as little or as much as you wish – the vPPG is your platform.
Should you wish to participate, please click here to complete the Sign Up Form.
Following on from the successful vaccination programme roll-out, when you may have seen a number of us out in all weathers in our hi-vis jackets marshalling the Car Park, things are beginning to return to normal at City Walls Medical Centre. As members of the PPG, we wanted to let our patients know more about the current situation at the Practice:
- The surgery is moving towards a more normal set-up from this point though telephone triage will continue in some cases. This will mean that some routine GP appointments will now be available again on-line (via Patient Access) along with phlebotomy bookings. These appointments will also be available via Reception (telephone or in-person). As before nurse appointments will remain accessible via contacting Reception.
- The surgery is well aware of the problems with the current telephone set-up and is trying to address these issues as follows:
- The telephone message has been updated and simplified.
- The underlying system is being changed to allow for a queue of up to 20 callers with information as to where a caller is in the queue.
- There will be a further review and improvements in the near future.
- With regards to improvements to the appointment system in general, an internal group has been established to review the situation at the end of each month to assess future demand and make appropriate changes.
- If you have any comments on any of the above or would like to discuss your ideas or concerns with a patient representative, please use the Contact Form on the website and mark it for the attention of the CWMC Patient Participation Group.