Coronavirus (COVID-19)

Coronavirus - Advice

Please refer to the following links for the latest information:

If a member of the public has concerns that they may have been exposed to or become infected with the novel (new) coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at:

They should not visit A&E or their GP Practice without guidance.

COVID-19: Guidance on Social Distancing and for Vulnerable People (this includes translated materials)

Suspected Coronavirus (COVID-19): Important information to keep you safe while isolating at home

Patients with symptoms are able to request a test by calling 119 or via the following website:

How your personal data will be utilised during this pandemic: Supplementary Privacy Notice

Links for highly vulnerable patients:

For your safety, all appointments will be triaged over the phone by a clinician. You will then be advised whether or not you need to attend the practice.

City Walls Medical Centre - General Practice Update

From June 2022, as per the latest infection control guidance, patients are no longer required to wear a face-covering when attending the practice unless they have respiratory symptoms or suspect COVID.

Patients that suspect they have COVID will be triaged via telephone consultation and further advice will be provided by the clinician during the call.

Measures are in place to keep you safe from infection during your visit to the surgery.

Local Support Services

Live Well Cheshire West provides you with information about local services and support for residents in Cheshire West. The website will signpost you to services which can help with Meals, food shopping and other practical support.

If you are self-isolating and in need of greater support with getting food, medicine, or social support, please contact Live Well Cheshire West's emergency helpline on 0300 123 7031 between 8am and 7pm.

The Carer Links team at Crossroads Together would like to learn more about how carers are coping during the Covid-19 outbreak. We would also like to support carers at this time, please let us know how we can help by completing the following online survey: CarerLinks Survey

If you feel you need confidential support, advice and guidance, consider using the Wellbeing Service. Either contact the practice to request an appointment with a Wellbeing Coordinator or email:

Covid-19 Vaccination Program

The practice started its COVID vaccinations on 7th January 2021. We will contact you to book your appointment when you are eligible. You do not need to contact the practice to make an appointment.

COVID-19 Vaccination Programme – What You Need to Know

Please note: After 19th June, Chester Racecourse will no longer be used as a vaccination site. Ellesmere Port Civic Hall will be used instead. If you had a vaccination appointment booked at Chester Racecourse after 19th June, your appointment has been moved to the new venue. The date and time will remain the same, it is only the venue that has changed.

AstraZeneca Vaccine: Safety Notice (Blood Clotting)

Book a Covid Vaccine at Local Vaccination Sites

You can also book an appointment at one of the local vaccination sites. This can be done via the National Booking Service website.

Spring Booster COVID Vaccinations

Sadly NHS England has made the decision to not allow practices to offer the spring COVID vaccination booster so unfortunately, we are unable to book appointments for eligible patients.

All patients that are eligible for the spring booster will be contacted either by text or letter to book an appointment at one of the mass vaccination sites by Cheshire and Wirral Partnership (CWP).

If you need further information please go to the GOV.UK website: A guide to the spring booster for those aged 75 years and older and older residents in care homes

Covid Vaccination Status (Travel)

The practice is unable to issue a certificate that displays your Covid-19 vaccination status.

If you’re planning to travel abroad, you should check the latest information on demonstrating your COVID-19 status. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

Please see for further information.

Proof of your vaccination status will be available on the NHS app. The NHS app can be downloaded from the Apple App Store for iPhone or Google Play Store for Android.

Note: This service is for people who have been vaccinated in England.

All queries related to the NHS App and COVID PASS are to be referred to the NHS 119 helpdesk. Further information can also be found at:

Alternatively, you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. The letter may take up to 5 days to reach you.

Please note that the status of the booster vaccination is not currently shown within the NHS app.

Currently, it is only a requirement to prove you have received the first two doses of your vaccination in order to travel and access certain events. In the future, the booster vaccination may be added to the NHS passport/app if it becomes a requirement.

Data for Pandemic Planning and Research (COVID-19)

To support the response to the coronavirus outbreak, NHS Digital has been legally directed to collect and analyse healthcare information about patients, including from their GP record, for the duration of the coronavirus emergency period, under the COVID-19 Public Health Directions 2020 (COVID-19 Direction).

All GP practices in England are legally required to share data with NHS Digital for this purpose under the Health and Social Care Act 2012. More information about this requirement is contained in the Data Provision Notice issued by NHS Digital to GP practices. This includes the legal notices issued by the Secretary of State under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI).

This collection will reduce burden on general practices, allowing them to focus on patient care and support the coronavirus response.

For more information on the data the practice shares with NHS Digital, please see our Your Medical Information page.

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