Coronavirus (COVID-19)

Coronavirus - Advice

Please refer to the following links for the latest information:

• https://www.nhs.uk/conditions/coronavirus-covid-19/
• https://www.gov.uk/coronavirus

If a member of the public has concerns that they may have been exposed to or become infected with the novel (new) coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19

They should not visit A&E or their GP Practice without guidance.

COVID-19: Guidance on Social Distancing and for Vulnerable People (this includes translated materials)

Suspected Coronavirus (COVID-19): Important information to keep you safe while isolating at home

Patients with symptoms are able to request a test by calling 119 or via the following website: https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/

How your personal data will be utilised during this pandemic: Supplementary Privacy Notice

Links for highly vulnerable patients:

• https://www.gov.uk/coronavirus-extremely-vulnerable
• https://volunteerwestcheshire.org.uk/ (local)

For your safety, all appointments will be triaged over the phone by a clinician. You will then be advised whether or not you need to attend the practice.

City Walls Medical Centre - General Practice Update

From June 2022, as per the latest infection control guidance, patients are no longer required to wear a face-covering when attending the practice unless they have respiratory symptoms or suspect COVID.

Patients that suspect they have COVID will be triaged via telephone consultation and further advice will be provided by the clinician during the call.

Measures are in place to keep you safe from infection during your visit to the surgery.

Local Support Services

Live Well Cheshire West provides you with information about local services and support for residents in Cheshire West. The website will signpost you to services which can help with Meals, food shopping and other practical support.

If you are self-isolating and in need of greater support with getting food, medicine, or social support, please contact Live Well Cheshire West's emergency helpline on 0300 123 7031 between 8am and 7pm.

The Carer Links team at Crossroads Together would like to learn more about how carers are coping during the COVID-19 outbreak. We would also like to support carers at this time, please let us know how we can help by completing the following online survey: CarerLinks Survey

If you feel you need confidential support, advice and guidance, consider using the Wellbeing Service. Either contact the practice to request an appointment with a Wellbeing Coordinator or email: cmicb-cheshire.wellbeingservice@nhs.net

COVID-19 Vaccination Status (Travel)

The practice is unable to issue a certificate that displays your COVID-19 vaccination status.

If you’re planning to travel abroad, you should check the latest information on demonstrating your COVID status. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

Please see https://www.gov.uk/guidance/nhs-covid-pass for further information.

Proof of your vaccination status will be available on the NHS app. The NHS app can be downloaded from the Apple App Store for iPhone or Google Play Store for Android.

Note: This service is for people who have been vaccinated in England.

All queries related to the NHS App and COVID PASS are to be referred to the NHS 119 helpdesk. Further information can also be found at:

• https://www.nhs.uk/nhs-services/online-services/nhs-app/nhs-app-help-and-support/about-the-share-your-covid-19-status-service/
• https://www.nhs.uk/contact-us/vaccine-record-help/
• https://www.gov.uk/guidance/nhs-covid-pass

Alternatively, you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. The letter may take up to 5 days to reach you.