During the coronavirus pandemic you can request repeat prescriptions via the following email address: [email protected]. Please provide your name, date of birth and address.

  • repeat prescriptions
  • online requests
  • prescription fees
  • pharmacies
  • electronic prescribing

Prescriptions Policy

In order to make the ordering of repeat prescriptions safer and more efficient and to improve the service that we offer to patients, please follow the guidelines below when ordering your repeat medication.

Please order your repeat prescription BEFORE you run out of your regular medication.

Routine repeat prescriptions will usually be ready for collection within two working days. If received after 12pm, please allow three working days.

If you wish to order your usual regular medication early for a holiday or other reason, please let us know at least one week beforehand, together with the reason for the early request.

Requests for repeat prescriptions can be made:

  • Online: Using our Patient Access service
  • ​Directly at the Surgery in Person
  • By Post:
    City Walls Medical Centre
    St Martins Way
    CH1 2NR.

    Use the repeat prescription order form on the right hand side of your prescription slip - please mark the items that you require (and enclose a SAE if you wish your prescription order form to be returned to you)
  • Via a Local Pharmacy Collection Service (if you need more details about the services, please contact your nominated pharmacy)
  • By Faxing the Prescription Order Form to the Practice:
    Fax Number: 01244 403683
  • Requests for prescriptions will not be taken over the telephone.

​An Easier Way:
Electronic Prescription Service (EPS)

The Electronic Prescription Service enables prescribers - such as GPs and practice nurses - to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient's choice.

This makes the prescribing and dispensing process more efficient and convenient for patients and staff.

Please see the Electronic Prescribing tab located to the left of this page for more details.

Required Medication Not Shown

Prescriptions for medication not listed on your repeat prescription order form cannot be given without permission from your doctor. You may need to make an appointment to see your doctor first.

​Prescriptions for medication not given within the last twelve months cannot be given without permission from your doctor. You may need to make an appointment to see your doctor first.

Going on Holiday?

If you are going abroad, you can have a prescription for up to 3 months treatment. If you are going to be away longer than this you must make your own arrangements in the country of travel.

Medication Reviews

​Sometimes your doctor may want to review your medication and medical condition, therefore you may be asked to make an appointment to see your doctor or the nurse before your next prescription is due.

This review is carried out at least once every 12 months.