Online Services • City Walls Medical Centre

Already Registered?

If you have already signed up for Patient Access, you can access the Sign In page here:

If you have forgotten your Patient Access Email, please click here.

If you have forgotten your Patient Access User ID, please click here.

Video Tutorial: Forgot email or user ID

If you have forgotten your Patient Access Password, please click here.

If you are unable to retrieve your Patient Access User ID or Password using the above links, please visit the practice with 2 forms of documentation as evidence of identity (one must contain a photo) and request that your Patient Access registration details are reset.

List of Acceptable Identification Documents:

What is Patient Access?

Patient Access (formerly known as EMIS Access) is an secure online system that allows patients to do the following:

Update Your Personal Details
Change Your Account Security Information
Book / Cancel Appointments
Request Repeat Prescriptions
View Your Medical Record (including Test Results) *

Summary
Problems
Medication
Immunisations
Allergies

Who Can Register For Patient Access?

To use Patient Access you must be registered at the practice. For legal reasons, Patient Access is only available to patients aged 16 and over.

You must apply to register for this service yourself. We cannot accept applications on your behalf unless you have written to the practice to nominate someone to act for you.

Consent Form

To register, please see the "Registering" tab located on the left hand side of this page (above on mobiles).

* The practice reserves the right to remove access to online services for anyone that does not use them responsibly. *

Want More Information?

For more information about Patient Access and online services, please visit the following pages:

Patient Access

Patient Online - Access GP Online Services

Patient Guidance Booklet

* Subject to GP approval. Please see the "View Your Medical Records / Test Results" tab located on the left hand side of this page (above on mobiles) for more information.

Registering for Patient Access

To use Patient Access you must be registered at the practice. For legal reasons, Patient Access is only available to patients aged 16 and over.

You must apply to register for this service yourself. We cannot accept applications on your behalf unless you have written to the practice to nominate a representative.

There are two ways to register for Patient Access:

Visit the Practice
Visit the Practice at a Later Date

* The practice reserves the right to remove access to online services for anyone that does not use them responsibly. *

Visit the Practice

Registering for Patient Access is a one off exercise that is quick and easy.

Please visit the practice with 2 forms of identification (one must contain a photo) and ask at reception for your Patient Access registration letter.

List of Acceptable Identification Documents:

Once you have obtained your Patient Access registration letter, please complete the following steps:

Step 1: Visit the Patient Access registration screen by clicking the following link:

REGISTER FOR PATIENT ACCESS

Step 2: You will be presented with a screen asking you to locate your practice. Type in City Walls and click Search. Click to select the Chester practice and then click Continue.

Step 3: You will see a screen asking if you have received your registration letter from the practice. Click Yes.

Step 4: Enter the details exactly as they appear on your Patient Access registration letter into the required fields and click Confirm.

Step 5: You will now be asked to create an account by entering some personal / security details. Enter your information into the required fields, tick the box to accept the Terms and Conditions and click Register and create account.

Step 6: Your Patient Access account creation should now be complete. Please keep your information and password safe.

You will now be able to sign in to Patient Access:

SIGN IN TO PATIENT ACCESS

Visit the Practice at a Later Date

Alternatively, you can register online without obtaining your registration letter from the practice.

Once you have completed this registration process, you will be able to sign into Patient Access with the ability to book only a single appointment. All other functionality will be disabled.

To access all of the available features you must visit the practice within eight weeks to confirm your registration, otherwise your application will be rejected and you will have to register for the service again.

Please bring two forms of identification (one must contain a photo) with you when attending to confirm your Patient Access registration.

List of Acceptable Identification Documents:

Step 1: Visit the Patient Access registration screen by clicking the following link:

REGISTER FOR PATIENT ACCESS

Step 2: You will be presented with a screen asking you to locate your practice. Type in City Walls and click Search. Click to select the Chester practice and then click Continue.

Step 3: You will be presented with a screen asking if you have received your registration letter from the practice. Click No and then click Continue.

Step 4: You will now be asked to create an account by entering some personal / security details. Enter your information into the required fields, tick the box to accept the Terms and Conditions and click Register and create account.

Step 5: Your Patient Access account creation should now be complete. Please keep your security information and password safe.

You will now be able to sign in to Patient Access:

SIGN IN TO PATIENT ACCESS

Book an Appointment with Patient Access

You can use Patient Access to book appointments at either of our practices.

The appointment slots that we offer online become available at exactly the same time for our reception staff and patients.

If the appointment type that you require is offered online, you can book this via Patient Access and avoid potential telephone queues.

This can be particularly handy during times of high call volumes such as first thing in the morning.

To see the appointment types that we offer online, please see our Appointment page.

To book an appointment using Patient Access please perform the following steps:

Step 1: Sign in to your Patient Access account.

Step 2: Click on Book an appointment.

Step 3: You will then be shown the type of appointments that are currently available to book online. Click on the appointment type that you require.

Step 4: Browse the appointments to find a suitable date / time. Click on the time of the appointment that you desire.

Step 5: Confirm your booking by entering a reason for your appointment in the required field and click Book.

Request Repeat Prescriptions with Patient Access

You can use Patient Access to request repeat prescriptions from your practice. To do so, please perform the following steps:

Step 1: Sign in to your Patient Access account.

Step 2: Click on Request a repeat prescription.

Step 3: Tick the boxes next to the items that you require.

Step 4: Fill in the remaining boxes if applicable and click Submit request.

Video Tutorial: Request repeat medication

Video Tutorial: Cancel a medication request

Video Tutorial: Nominate pharmacy

View Your Records & Results Online

In line with government guidelines City Walls Medical Centre have enabled patients to view their medical records as part of Patient Access.

Being able to see your record online may help you to manage your medical conditions. It will also allow you to access it from anywhere in the world (where there's an internet connection) should you require medical treatment whilst travelling.

For more information, please see the following leaflet:

Patient Access - Patient Leaflet

Apply For Access To Your Records

To apply for access to your medical records, please print and complete the following form or request a questionnaire from reception next time you visit the practice.

Medical Records - Patient Questionnaire

Once the questionnaire is complete, please present it at reception along with 2 forms of identification (one must contain a photo).

List of Acceptable Identification Documents:

Once the practice has received your completed questionnaire, it will be reviewed. If everything is OK, the Medical Record section of your Patient Access account will be enabled and you will receive an email from the practice to notify you of this.

If there are any concerns with your application, you will receive a call from the practice to discuss these matters.

Once You Have Access To Your Records

Once you can view your medical record online, you may see some commonly used terms that you are not familiar with. To assist you with these, please see the following document:

Glossary of Terms

The following link may also come in handy should you want more information on your test results:

Lab Tests Online - UK

Problems?

The practice does not manage the Patient Access website and therefore cannot support for the use of this site.

For support, please view the following page: Patient Access Support

To check the availability and current status of the Patient Access Service, please click here.

Proxy Access

You can now request to act as a proxy for relatives and dependants that you care for if you use or wish to use Patient Access.

Proxy Access enables a family member, friend or carer to act on behalf of the patient with their access tailored accordingly. The proxy feature has gone through rigorous analysis to ensure there are no data privacy risks.

Appointment booking, repeat medication requests and, where applicable, access to medical records, can easily be accessed by the proxy once a relative or person has been linked.

For legal reasons, at City Walls Medical Centre, you may only act as a Proxy user for patients aged 16 and over.

For more information, please see the following page:

https://support.patientaccess.com/proxy/what-is-proxy-access

myGP App

The myGP app is an alternative to Patient Access that allows the practice to easily communicate with its patients.

The video below will show you how to get set up. It also shows you the various features included in the app:

What is eConsult?

eConsult allows patients to consult with a GP electronically, and offers alternatives to calling or coming into the surgery for common, more minor problems.

These include self-help content, sign posting options, symptom checkers, access to 111 clinicians and as already mentioned, the ability to consult remotely with a GP.

For more information, please see the Frequently Asked Questions.

Need advice about a specific problem or condition?

The eConsult service offers information on a wide range of problems and conditions. Using this feature gives you the option to help yourself or retrieve advice from a pharmacy, NHS 111 clinician, or one of the practices clinicians.

To use this feature, please click the following link:

I'd like help for my condition

Contact a Clinician Online

If you are unable to find the information you require for your problem / condition or you'd like to consult with a practice clinician, please click the following link:

I'd like general advice from a clinician

Please note: You must be over 18 and registered at our practice to use this feature.

Using this feature will require you to complete an online questionnaire related to your problem / condition. This information will then be passed onto one of our clinicians and the practice will contact you with feedback by the end of the next working day.

Need Administrative Help?

If you require help with administrative requests such as test results, sick notes, referral letters and medical reports, please click the following link:

I'd like administrative help