Online Services

Already Registered?

If you have already signed up for Patient Access, you can access the Sign In page here:

If you are able to sign in but unable to see any practice related information such as our appointments or your medication, your account may not be linked to the practice. For information on how to fix this problem, please click here.

If you have forgotten your Patient Access Email, please click here.

If you have forgotten your Patient Access User ID, please click here.

Video Tutorial: Forgot email or user ID

If you have forgotten your Patient Access Password, please click here.

Video Tutorial: Forgot password

If you are unable to retrieve your Patient Access User ID or Password using the above links, please visit the practice with 2 forms of documentation as evidence of identity (one must contain a photo) and request that your Patient Access registration details are reset.

What is Patient Access?

Patient Access (formerly known as EMIS Access) is an secure online system that allows patients to do the following:

• Update Your Personal Details
• Change Your Account Security Information
• Book / Cancel Appointments
• Request Repeat Prescriptions
• View Your Medical Record (including Test Results)
• Summary
• Problems
• Medication
• Immunisations
• Allergies

Who Can Register For Patient Access?

To use Patient Access you must be registered at the practice. For legal reasons, Patient Access is only available to patients aged 16 and over.

You must apply to register for this service yourself. We cannot accept applications on your behalf unless you have written to the practice to nominate someone to act for you.

Consent Form

To register, please see the "Registering" tab located on the left hand side of this page (above on mobiles).

* The practice reserves the right to remove access to online services for anyone that does not use them responsibly. *

Want More Information?

For more information about Patient Access and online services, please visit the following pages:

Patient Access

Patient Online - Access GP Online Services

Patient Guidance Booklet

Registering for Patient Access

To use Patient Access you must be registered at the practice. For legal reasons, Patient Access is only available to patients aged 16 and over.

You must apply to register for this service yourself. We cannot accept applications on your behalf unless you have written to the practice to nominate a representative.

There are two ways to register for Patient Access:

1. Visit the Practice
2. Visit the Practice at a Later Date

* The practice reserves the right to remove access to online services for anyone that does not use them responsibly. *

Visit the Practice

Registering for Patient Access is a one off exercise that is quick and easy.

Please visit the practice with 2 forms of identification (one must contain a photo) and ask at reception for your Patient Access registration letter.

Once you have obtained your Patient Access registration letter, please complete the following steps:

Step 1: Visit the Patient Access registration screen by clicking the following link:

Step 2: You will be presented with a screen asking you to locate your practice. Type in City Walls and click Search. Click to select the Chester practice and then click Continue.

Step 3: You will see a screen asking if you have received your registration letter from the practice. Click Yes.

Step 4: Enter the details exactly as they appear on your Patient Access registration letter into the required fields and click Confirm.

Step 5: You will now be asked to create an account by entering some personal / security details. Enter your information into the required fields, tick the box to accept the Terms and Conditions and click Register and create account.

Step 6: Your Patient Access account creation should now be complete. Please keep your information and password safe.

You will now be able to sign in to Patient Access:

Visit the Practice at a Later Date

Alternatively, you can register online without obtaining your registration letter from the practice.

Once you have completed this registration process, you will be able to sign into Patient Access with the ability to book only a single appointment. All other functionality will be disabled.

To access all of the available features you must visit the practice within eight weeks to confirm your registration, otherwise your application will be rejected and you will have to register for the service again.

Please bring two forms of identification (one must contain a photo) with you when attending to confirm your Patient Access registration.

Step 1: Visit the Patient Access registration screen by clicking the following link:

Step 2: You will be presented with a screen asking you to locate your practice. Type in City Walls and click Search. Click to select the Chester practice and then click Continue.

Step 3: You will be presented with a screen asking if you have received your registration letter from the practice. Click No and then click Continue.

Step 4: You will now be asked to create an account by entering some personal / security details. Enter your information into the required fields, tick the box to accept the Terms and Conditions and click Register and create account.

Step 5: Your Patient Access account creation should now be complete. Please keep your security information and password safe.

You will now be able to sign in to Patient Access:

Book an Appointment with Patient Access

To request an appointment for anything except Phlebotomy (blood test), please contact the Practice via Patchs.

Patient Access can be used to book Phlebotomy appointments at either of our practices.

The appointment slots that we offer online become available at exactly the same time for our reception staff and patients.

If the appointment type that you require is offered online (currently only Phlebotomy as we've introduced a new triage-first appointment model), you can book this via Patient Access and avoid potential telephone queues.

This can be particularly handy during times of high call volumes such as first thing in the morning.

To see the appointment types that we offer online, please see our Appointment page.

To book an appointment using Patient Access please perform the following steps:

Step 1: Sign in to your Patient Access account.

Step 2: Click on Book an appointment.

Step 3: You will then be shown the type of appointments that are currently available to book online. Click on the appointment type that you require.

Step 4: Browse the appointments to find a suitable date / time. Click on the time of the appointment that you desire.

Step 5: Confirm your booking by entering a reason for your appointment in the required field and click Book.

Video Tutorial: Booking GP Appointments

Video Tutorial: Booking non-GP Appointments