** We are experiencing high levels of GP sickness. This is affecting appointment availability. Please click here for more details ** Please remember to cancel your appointment if you no longer need it. This can be done via the phone or online using Patient Access. Remembering to cancel your appointment means that another patient is able to be seen and will help with access. Thank you There is now a free shuttle bus that runs from the new bus Interchange to the Town Hall. It runs roughly every 15 minutes from 8am (subject to change - Please click this text for more information and timetables)

Welcome

City Walls Medical Centre is located in Chester, just a short walk from the town centre and university.

We also have a branch doctors surgery located in the village of Saughall, situated approximately 5 miles north west of Chester.

Our Vision:	To make a positive difference in our patients’ lives through expert advice and personal empowerment.

ONLINE SERVICES

Book an Appointment

Order a Repeat Prescription

Update Your Personal Details

Consult Online

Saughall Medical Centre - 29th June

There will be no surgeries running in Saughall Medical Centre on the 29th June. This is due to computer/server upgrades that are taking place that day. The practice will remain open for patients that need to collect prescriptions etc. Sorry for any inconvenience caused.

Family Planning & Contraception Alert

City Walls Medical Centre currently has no depo-provera injections (contraception) in stock. The practice is trying to source these at the moment. Until they are back in stock, please contact the Contraception & Sexual Health Clinic on 0300 323 1300 to arrange an alternative provider. Sorry for any inconvenience caused.

Contraception & Sexual Health Clinic

City Walls has a drop-in Contraception and Sexual Health clinic every Wednesday 3pm - 6pm.

All registered patients are welcome but we will also see patients who would like an implant or coil fitted that are not registered with us. Implants can be done as a drop in, before 17:45, but an appointment will be required for a coil.

For more information, please see the Clinics & Services section.

Patient Feedback

85% of our patients are likely or highly likely to recommend this practice to their friends and family (based on feedback data: March 2018)

"Today I have had a need to call the surgery. I have been extremely impressed by the telephone response, the support given and the prompt service. The attitude of staff from the person on the phone, the GP and the staff at the pharmacy has been excellent. Many thanks for such a good service." "Continually received very good help, support and professional but caring service." "I have nothing but praise for City Walls. As a new patient I was very impressed with staff and treatment."

Facilities

City Walls m/c
saughall m/c

Disabled

5 Disabled Parking Spaces
Access Ramp
Passenger Lift

Car Park

There is a patient only car park available for use during visits to the practice only.
A £1 fee applies.

Health Hub

Free to use facilities to record blood pressure, BMI details and more.

About City Walls Medical Centre

City Walls Medical Centre is located in the heart of the very attractive and historic Roman city of Chester. It is a large purpose-built medical centre which was opened in June 1997, and came into being following the merger of Nicholas Street Surgery and George Street Surgery. The Centre is now a modern, purpose-built surgery, offering a wide range of facilities and equipment to a very high standard. There is also a branch Medical Centre in the village of Saughall, 5 miles north of the City, which has been fully modernised and offers a full range of services.

9 Partners (including our Nurse Partner), Salaried GPs, GP Registrars, a Nurse Team, and our Admin Staff make up our Practice Team. The present list comprises approximately 16,500 patients from a practice area that covers inner city and rural areas within a radius of around 5 miles from the centre of Chester.

The Centre has a pleasant waiting room area, with a designated children’s play area. The doctors' consulting rooms are situated around the perimeters of the main waiting room. This facility allows the doctors to collect their patients personally, which allows them to maintain a personal and friendly approach.

A Patient Arrival screen is available in the reception area for ease of booking-in, and video presentation screens showing practice information are situated on both the ground and first floors.

Our philosophy in the practice is to care for patients in a personal and friendly manner, and to look after the patients with empathy and sympathy at all levels. The surgery offers a wide range of facilities and equipment to a very high standard and is a “paperless practice” using the full range of computerisation to assist clinical decisions and recording of data.

Education and Training are important parts of our practice life - the practice is an Undergraduate Teaching Practice. We hold regular internal educational and training meetings within the practice for all staff.

The doctors are supported by the practice manager, nurse manager, practice nurses, computer manager and a total of twenty-five secretaries and receptionists. Also working from this surgery are counsellors, health visitors, district nurses, phlebotomists, and community midwives.

These facilities are provided from consulting and treatment rooms on two levels within the Centre, which has a passenger lift and is fully accessible by the disabled. Baby changing facilities are also available.