Please remember to cancel your appointment if you no longer need it. This can be done via the phone or online using Patient Access. Remembering to cancel your appointment means that another patient is able to be seen and will help with access. Thank you There is now a free shuttle bus that runs from the new bus Interchange to the Town Hall. It runs roughly every 15 minutes from 8am (subject to change - Please click this text for more information and timetables)

Welcome

City Walls Medical Centre is located in Chester, just a short walk from the town centre and university.

We also have a branch doctors surgery located in the village of Saughall, situated approximately 5 miles north west of Chester.

City Walls Medical Centre has been a training practice for student nurses since 2015. We have a supportive and knowledgeable nursing team that provide a positive learning environment for the students to achieve their potential and gain experience of working in Primary Care.

Coronavirus - Advice

If a member of the public has concerns that they may have been exposed to or become infected with the novel (new) coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19

They should not visit A&E or their GP Practice without guidance.

Please refer to the following link for the latest information: https://www.nhs.uk/conditions/coronavirus-covid-19/

COVID-19: Guidance on Social Distancing and for Vulnerable People (this includes translated materials)

How your personal data will be utilised during this pandemic: Supplementary Privacy Notice

Links for highly vulnerable patients:

https://www.gov.uk/coronavirus-extremely-vulnerable

https://volunteerwestcheshire.org.uk/ (local)

During the coronavirus pandemic you can request repeat prescriptions via the following email address: [email protected]. Please provide your name, date of birth and address.

Live Well Cheshire West provides you with information about local services and support for residents in Cheshire West. The website will sign post you to services which can help with Meals, food shopping and other practical support.

If you are self isolating and in need of greater support with getting food, medicine, or social support, please contact Live Well Cheshire West's emergency helpline on 0300 123 7031 between 8am and 7pm.

The Carer Links team at Crossroads Together would like to learn more about how carers are coping during the Covid-19 outbreak. We would also like to support carers at this time, please let us know how we can help by completing the following online survey: CarerLinks Survey

If you feel you need confidential support, advice and guidance, consider using the Wellbeing Service. Either contact the practice to request an appointment with a Wellbeing Coordinator or email: [email protected]

Boots Pharmacy - City Walls Medical Centre

Until further notice, all patients that use the Boots pharmacy within City Walls Medical Centre as their nominated pharmacy will have to collect their prescriptions from Boots Pharmacy, 47-55 Foregate Street, Chester, CH1 1NA. Sorry for any inconvenience this may cause.

Flooding: Work to start on massive new drainage system in Chester, 9th March

Major works on a new drainage system in Chester, which will significantly reduce the risk of flooding and raw sewage outfalls into the River Dee, will begin on 9th March 2020.

This will unfortunately mean that there will be an unavoidable impact on our roads. The first phase of traffic management between March and July, will affect southbound traffic along St. Martin’s Way and Nicholas Street; requiring lane closures and footpath restrictions, resulting in places where two lanes will be filtered into one.

The project is expected to take about one year to complete.

Our Vision:	To make a positive difference in our patients’ lives through expert advice and personal empowerment.

ONLINE SERVICES

Book an Appointment

Order a Repeat Prescription

Care Hub - Find Care Providers

Consult Online

Patient Feedback

90% of our patients are likely or highly likely to recommend this practice to their friends and family (based on feedback data: February 2020)

"Today I have had a need to call the surgery. I have been extremely impressed by the telephone response, the support given and the prompt service. The attitude of staff from the person on the phone, the GP and the staff at the pharmacy has been excellent. Many thanks for such a good service." "Continually received very good help, support and professional but caring service." "I have nothing but praise for City Walls. As a new patient I was very impressed with staff and treatment." "I have been at the surgery for many years. Difficult to get appointments with specific doctors but wouldn't want to go anywhere else." "Always good experience." "Excellent maternity care; usually able to get an appointment when needed." "GPs and nurses are good and can get appointments when needed." "Long time patient; love Dr Shanahan; most reception staff are really good." "Good service, pharmacy, easy check-in and parking." "Very good treatment; Reception always very helpful (both surgeries)." "Friendly staff, clean services, lots of information, plenty of services offered to suit all." "Like all the services the surgery can offer; can usually get appointments when needed." "Dr Hough is one of the best doctors I've ever seen." "40 years at the surgery; always helpful, friendly, polite." "Polite Reception staff; good GPs and nurses." "I always find the staff and doctors friendly and easy to talk to." "Always had very good treatment over a long period." "I have always had excellent treatment." "Always able to get an appointment and staff are helpful and friendly." "Very quick appointment, same day, very clean surgery." "Doctors are helpful and friendly and show sympathy." "My friends and family live in Chester and this is one of the best practices." "Speaking from long-term (70+ years) experience with this practice, I have always received the care and support when needed especially during illness and bereavement." "Very good service when face-to-face with a doctor or health specialist. An excellent monitoring system which highlights recalls and reviews." "Always had a good response from Reception." "Good on-line appointments, doctors always ready to listen, reception very helpful." "Good surgery and doctors." "I have been well cared for by the practice my whole life. I always manage to get appointments. The on-line system is good." "Excellent staff and facilities." "Nothing but positive experiences with the practice." "I always get great help when I visit and all the staff are really friendly." "Like the way everything can be covered. No problem with getting appointments and good treatment." "Friendly and helpful Reception staff." "GPs and nurses are great; good offering on in-house services. The practice has always helped me with every problem I have had - been great." "Service and staff are excellent." "In general I love the City Walls Medical Centre. I've been with them all my life. I'm 57 so in general really happy." "I was extremely happy with the treatment I received today. Nurse Mandy was incredibly caring and patient, making me feel very at ease and comfortable during the medical procedure I received." "It's a good service and pleasant staff. Always helpful and the doctors are brilliant." "I was extremely pleased with the service I received today and the surgery Improvements."

Contraception & Sexual Health Clinic

Please Note: The drop-in Contraception and Sexual Health clinic has been suspended until notice due to the current Coronavirus (COVID-19) situation. Telephone appointments are bookable for patients taking continuous contraception medication and HRT.

City Walls has a drop-in Contraception and Sexual Health clinic every Wednesday 3pm - 6pm. If our monthly staff training day falls on a Wednesday, this clinic will run from 4.30pm - 6pm. The dates of our training days can be found within the 'Half-Day Closures' section of our Opening Times page.

All registered patients are welcome but we will also see patients who would like an implant or coil fitted that are not registered with us. Implants can be done as a drop in, before 17:45, and for your convenience there is a bookable implants clinic once per month on a Friday. An appointment will be required for a coil.

For more information, please see the Clinics & Services section.

Facilities

City Walls m/c
saughall m/c

Disabled

5 Disabled Parking Spaces
Access Ramp
Passenger Lift

Car Park

There is a patient only car park available for use during visits to the practice only.
A £1 fee applies.

Health Hub

Free to use facilities to record blood pressure, BMI details and more.

About City Walls Medical Centre

City Walls Medical Centre is located in the heart of the very attractive and historic Roman city of Chester. It is a large purpose-built medical centre which was opened in June 1997, and came into being following the merger of Nicholas Street Surgery and George Street Surgery. The Centre is now a modern, purpose-built surgery, offering a wide range of facilities and equipment to a very high standard. There is also a branch Medical Centre in the village of Saughall, 5 miles north of the City, which has been fully modernised and offers a full range of services.

9 Partners (including our Nurse Partner), Salaried GPs, GP Registrars, a Nurse Team, and our Admin Staff make up our Practice Team. The present list comprises approximately 16,500 patients from a practice area that covers inner city and rural areas within a radius of around 5 miles from the centre of Chester.

The Centre has a pleasant waiting room area, with a designated children’s play area. The doctors' consulting rooms are situated around the perimeters of the main waiting room. This facility allows the doctors to collect their patients personally, which allows them to maintain a personal and friendly approach.

A Patient Arrival screen is available in the reception area for ease of booking-in, and video presentation screens showing practice information are situated on both the ground and first floors.

Our philosophy in the practice is to care for patients in a personal and friendly manner, and to look after the patients with empathy and sympathy at all levels. The surgery offers a wide range of facilities and equipment to a very high standard and is a “paperless practice” using the full range of computerisation to assist clinical decisions and recording of data.

Education and Training are important parts of our practice life - the practice is an Undergraduate Teaching Practice. We hold regular internal educational and training meetings within the practice for all staff.

The doctors are supported by the practice manager, nurse manager, practice nurses, computer manager and a total of twenty-five secretaries and receptionists. Also working from this surgery are counsellors, health visitors, district nurses, phlebotomists, and community midwives.

These facilities are provided from consulting and treatment rooms on two levels within the Centre, which has a passenger lift and is fully accessible by the disabled. Baby changing facilities are also available.