welcome

Welcome

City Walls Medical Centre is located in Chester, just a short walk from the town centre and university.

We also have a branch doctors surgery located in the village of Saughall, situated approximately 5 miles north west of Chester.

City Walls Medical Centre has been a training practice for student nurses since 2015. We have a supportive and knowledgeable nursing team that provide a positive learning environment for the students to achieve their potential and gain experience of working in Primary Care. 

Coronavirus - Advice

For your safety, all appointments will be triaged over the phone by a clinician. You will then be advised whether or not you need to attend the practice.

If you're attending the practice, you must wear a face covering. Please see the following post for more details: City Walls Medical Centre - Face Coverings

If a member of the public has concerns that they may have been exposed to or become infected with the novel (new) coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19

They should not visit A&E or their GP Practice without guidance.

Please refer to the following link for the latest information: https://www.nhs.uk/conditions/coronavirus-covid-19/

COVID-19: Guidance on Social Distancing and for Vulnerable People (this includes translated materials)

How your personal data will be utilised during this pandemic: Supplementary Privacy Notice

Links for highly vulnerable patients:

https://www.gov.uk/coronavirus-extremely-vulnerable

https://volunteerwestcheshire.org.uk/ (local)

During the coronavirus pandemic you can request repeat prescriptions via the following email address: [email protected]. Please provide your name, date of birth and address. Note: We are currently experiencing a problem with our scripts mailbox. As a temporary solution, please email [email protected] instead. Thank you.

Live Well Cheshire West provides you with information about local services and support for residents in Cheshire West. The website will sign post you to services which can help with Meals, food shopping and other practical support.

If you are self isolating and in need of greater support with getting food, medicine, or social support, please contact Live Well Cheshire West's emergency helpline on 0300 123 7031 between 8am and 7pm.

The Carer Links team at Crossroads Together would like to learn more about how carers are coping during the Covid-19 outbreak. We would also like to support carers at this time, please let us know how we can help by completing the following online survey: CarerLinks Survey

If you feel you need confidential support, advice and guidance, consider using the Wellbeing Service. Either contact the practice to request an appointment with a Wellbeing Coordinator or email: [email protected]

City Walls Medical Centre: Car Park

Patients may well have seen a marquee arrive in the City Walls Medical Centre car park. This is not for COVID testing. We are not able to offer coronavirus testing. Patients with symptoms are able to request a test by calling 119 or via the following website: https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/

The marquee is only for our clinicians to see patients that have been shielding, to administer flu vaccines, or take blood samples in the patients/relatives cars so they do not have to come into the practice. We can also review patients that need an appointment face-to-face that may have a high temperature or with vague symptoms that could potential be coronavirus symptoms before making a decision as to whether we can bring them into the practice.

One-Way System for Chester City Centre's Ring Road

From 16 November 2020 for approximately 12 months, St. Martin's Way and Nicholas Street will be closed to southbound traffic from the Fountains Roundabout. This is part of Chester's new drainage tunnel upgrade project and will involve a one-way system will be introduced to Chester City Centre's ring road.

Patients will still be able to access City Walls Medical Centre from the Fountains Roundabout. They will simply need to state they need access to the practice and they will be let through.

For more information, please see Cheshire West and Chester Council: Clockwise Chester.

Map - Access to City Walls

Flooding: Work to start on massive new drainage system in Chester, 9th March

Major works on a new drainage system in Chester, which will significantly reduce the risk of flooding and raw sewage outfalls into the River Dee, will begin on 9th March 2020.

This will unfortunately mean that there will be an unavoidable impact on our roads. The first phase of traffic management between March and July, will affect southbound traffic along St. Martin’s Way and Nicholas Street; requiring lane closures and footpath restrictions, resulting in places where two lanes will be filtered into one.

The project is expected to take about one year to complete.

July - September 2020 Update: Chester Drain Site Investigation Works

Our Vision:

To make a positive difference in our patients’ lives through expert advice and personal empowerment.

myGP app
"Today I have had a need to call the surgery. I have been extremely impressed by the telephone response, the support given and the prompt service. The attitude of staff from the person on the phone, the GP and the staff at the pharmacy has been excellent. Many thanks for such a good service."    "Continually received very good help, support and professional but caring service."    "I have nothing but praise for City Walls. As a new patient I was very impressed with staff and treatment."    "I have been at the surgery for many years. Difficult to get appointments with specific doctors but wouldn't want to go anywhere else."    "Always good experience."    "Excellent maternity care; usually able to get an appointment when needed."    "GPs and nurses are good and can get appointments when needed."    "Long time patient; love Dr Shanahan; most reception staff are really good."    "Good service, pharmacy, easy check-in and parking."    "Very good treatment; Reception always very helpful (both surgeries)."    "Friendly staff, clean services, lots of information, plenty of services offered to suit all."    "Like all the services the surgery can offer; can usually get appointments when needed."    "Dr Hough is one of the best doctors I've ever seen."    "40 years at the surgery; always helpful, friendly, polite."    "Polite Reception staff; good GPs and nurses."    "I always find the staff and doctors friendly and easy to talk to."    "Always had very good treatment over a long period."    "I have always had excellent treatment."    "Always able to get an appointment and staff are helpful and friendly."    "Very quick appointment, same day, very clean surgery."    "Doctors are helpful and friendly and show sympathy."    "My friends and family live in Chester and this is one of the best practices."    "Speaking from long-term (70+ years) experience with this practice, I have always received the care and support when needed especially during illness and bereavement."    "Very good service when face-to-face with a doctor or health specialist. An excellent monitoring system which highlights recalls and reviews."    "Always had a good response from Reception."    "Good on-line appointments, doctors always ready to listen, reception very helpful."    "Good surgery and doctors."    "I have been well cared for by the practice my whole life. I always manage to get appointments. The on-line system is good."    "Excellent staff and facilities."    "Nothing but positive experiences with the practice."    "I always get great help when I visit and all the staff are really friendly."    "Like the way everything can be covered. No problem with getting appointments and good treatment."    "Friendly and helpful Reception staff."    "GPs and nurses are great; good offering on in-house services. The practice has always helped me with every problem I have had - been great."    "Service and staff are excellent."    "In general I love the City Walls Medical Centre. I've been with them all my life. I'm 57 so in general really happy."    "I was extremely happy with the treatment I received today. Nurse Mandy was incredibly caring and patient, making me feel very at ease and comfortable during the medical procedure I received."    "It's a good service and pleasant staff. Always helpful and the doctors are brilliant."    "I was extremely pleased with the service I received today and the surgery Improvements."

Facilities

  • City Walls m/c
  • saughall m/c

Disabled

  • 5 Disabled Parking Spaces
  • Access Ramp
  • Passenger Lift

Car Park

There is a patient only car park available for use during visits to the practice only.
A £1 fee applies.

Health Hub

Free to use facilities to record blood pressure, BMI details and more.

About City Walls Medical Centre