City Walls Medical Centre is located in Chester, just a short walk from the town centre and university.
We also have a branch doctors surgery located in the village of Saughall, situated approximately 5 miles north west of Chester.
City Walls Medical Centre has been a training practice for student nurses since 2015. We have a supportive and knowledgeable nursing team that provide a positive learning environment for the students to achieve their potential and gain experience of working in Primary Care.
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Attending the Practice
Following the recent government update post 19th July 2021, it is important to note that all current infection control standards remain in place for all healthcare settings as advised by Public Health England.
From 19th July 2021 patients will still need to wear a face covering, socially distance and use hand sanitiser in the medical centre. Patient facing staff will also continue to wear PPE. This is to protect all of our patients and the practice team.
For more information, please see the following post: Covid Guidance: 19th July 2021
Message from the City Walls Medical Centre PPG
Following on from the vaccination programme roll-out, things are beginning to return to normal so we wanted to let you know more about the current situation at the City Walls Medical Centre. (Please Click Here and then refer to the Latest News section for more details)
You may have heard in the media that GP practices are expected to start to offer face-to-face appointments. We have offered face-to-face appointments throughout the pandemic but have had to work differently to maintain everyone’s safety.
We put safety measures in place, at the beginning of the pandemic, so that patients and staff were kept safe whilst maintaining an open door policy throughout. This included offering telephone and video consultations, being seen in the car at our marquee or at our branch surgery, and being able to send photographs via a text message link.
In order to maintain the safety of our staff and patients, we will continue to offer consultations in this manner. If necessary the Doctor or Nurse can book a face-to-face consultation for the patient on the same day.
Covid-19 Vaccination Program
The practice started its COVID vaccinations on 7th January. We will contact you to book your appointment when you are eligible. You do not need to contact the practice to make an appointment.
Please note: After 19th June, Chester Racecourse will no longer be used as a vaccination site. Ellesmere Port Civic Hall will be used instead. If you had a vaccination appointment booked at Chester Racecourse after 19th June, your appointment has been moved to the new venue. The date and time will remain the same, it is only the venue that has changed.
Book a Covid Vaccine at City Walls Medical Centre
Anyone over the age of 18 that would like to book an appointment to receive a vaccine can do so using the button below:
Note: If you are 40 or over, please DO NOT book your second vaccine until it is at least 56 days since your fist vaccine. If you are under 40, please DO NOT book your second vaccine until it is at least 77 days since your first vaccine. You will be turned away if you arrive for your second vaccination before the specified interval.
AstraZeneca Vaccine: Safety Notice (Blood Clotting)
Second Vaccine Information
Despite recent media coverage outlining a national supply issue, everyone in Cheshire West who has already had their first dose COVID vaccine will be offered their second dose within 12 weeks. Available vaccine supply is being prioritised for this purpose.
Most vaccination services in Cheshire West started vaccinating patients in early January and it has been determined nationally that second doses should be offered as close to week eleven as possible, following first dose.
Clinics are carefully planned around confirmed vaccination delivery dates in order to minimise disruption to patients. When confirmation of the delivery date for second dose vaccines has been received your GP practice will contact you to arrange your second dose appointment.
Covid Vaccination Status
The practice are unable to issue a certificate that displays your Covid-19 vaccination status.
Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.
Alternatively you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. The letter may to take up to 5 days to reach you.
Coronavirus - Advice
For your safety, all appointments will be triaged over the phone by a clinician. You will then be advised whether or not you need to attend the practice.
If you're attending the practice, you must wear a face covering. Please see the following post for more details: City Walls Medical Centre - Face Coverings
If a member of the public has concerns that they may have been exposed to or become infected with the novel (new) coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19
They should not visit A&E or their GP Practice without guidance.
Please refer to the following link for the latest information: https://www.nhs.uk/conditions/coronavirus-covid-19/
COVID-19: Guidance on Social Distancing and for Vulnerable People (this includes translated materials)
Suspected Coronavirus (COVID-19): Important information to keep you safe while isolating at home
How your personal data will be utilised during this pandemic: Supplementary Privacy Notice
Links for highly vulnerable patients:
During the coronavirus pandemic you can request repeat prescriptions via the following email address: firstname.lastname@example.org. Please provide your name, date of birth and address.
Live Well Cheshire West provides you with information about local services and support for residents in Cheshire West. The website will sign post you to services which can help with Meals, food shopping and other practical support.
If you are self isolating and in need of greater support with getting food, medicine, or social support, please contact Live Well Cheshire West's emergency helpline on 0300 123 7031 between 8am and 7pm.
The Carer Links team at Crossroads Together would like to learn more about how carers are coping during the Covid-19 outbreak. We would also like to support carers at this time, please let us know how we can help by completing the following online survey: CarerLinks Survey
If you feel you need confidential support, advice and guidance, consider using the Wellbeing Service. Either contact the practice to request an appointment with a Wellbeing Coordinator or email: email@example.com
City Walls Medical Centre: Car Park
Patients may well have seen a marquee arrive in the City Walls Medical Centre car park. This is not for COVID testing. We are not able to offer coronavirus testing. Patients with symptoms are able to request a test by calling 119 or via the following website: https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/
The marquee is only for our clinicians to see patients that have been shielding, to administer flu vaccines, or take blood samples in the patients/relatives cars so they do not have to come into the practice. We can also review patients that need an appointment face-to-face that may have a high temperature or with vague symptoms that could potential be coronavirus symptoms before making a decision as to whether we can bring them into the practice.
One-Way System for Chester City Centre's Ring Road
From 16 November 2020 for approximately 12 months, St. Martin's Way and Nicholas Street will be closed to southbound traffic from the Fountains Roundabout. This is part of Chester's new drainage tunnel upgrade project and will involve a one-way system will be introduced to Chester City Centre's ring road.
Patients will still be able to access City Walls Medical Centre from the Fountains Roundabout. They will simply need to state they need access to the practice and they will be let through.
For more information, please see Cheshire West and Chester Council: Clockwise Chester.
December 2020 Update: As part of the second phase of works, the Nicholas St. section of the inner ring road will be closed to southbound traffic from Monday 11th January until November 2021.
As a result there will be no right-turn into Nicholas Street from lower Watergate Street/New Crane Street direction.
Nicholas Street will remain open to northbound traffic as part of the Clockwise route.
Please use your smart phone’s sat-nav (handsfree) to get the best routes, journey time information and live updates on traffic- even if you know the route.
March 2021 Update: Nuns Road will close on Monday 29th March 2021 and is expected to reopen in January 2022. This is to allow for significant drain shaft works at the junction of Nuns Road and Grosvenor Road.
As a result, only emergency vehicles will have access to this junction for safety reasons. Access-only routes to Black Friars, Nuns Road properties, Roomzzz Aparthotel and from the HQ Building/Abode Hotel car park exit will remain open to/from the Watergate Street direction only.
Pedestrian and cycle access along Nuns Road in both directions will be maintained during these works.
Flooding: Work to start on massive new drainage system in Chester, 9th March
Major works on a new drainage system in Chester, which will significantly reduce the risk of flooding and raw sewage outfalls into the River Dee, will begin on 9th March 2020.
This will unfortunately mean that there will be an unavoidable impact on our roads. The first phase of traffic management between March and July, will affect southbound traffic along St. Martin’s Way and Nicholas Street; requiring lane closures and footpath restrictions, resulting in places where two lanes will be filtered into one.
The project is expected to take about one year to complete.
July - September 2020 Update: Chester Drain Site Investigation Works
To make a positive difference in our patients’ lives through expert advice and personal empowerment.
90% of our patients are likely or highly likely to recommend this practice to their friends and family (based on feedback data: February 2020)
Contraception & Sexual Health Clinic
Please Note: The drop-in Contraception and Sexual Health clinic has been suspended until notice due to the current Coronavirus (COVID-19) situation. If you require a Coil or Implant, please arrange a telephone appointment for a discussion with a clinician who may then arrange an appointment. Telephone appointments are bookable for patients taking continuous contraception medication and HRT.
There will be no CASH clinic on Wednesday 30th December.
City Walls has a pre-bookable telephone Contraception and Sexual Health clinic every Wednesday 3pm - 6pm. To book one of these appointments, please call from Monday of the same week. If our monthly staff training day falls on a Wednesday, this clinic will run from 4.30pm - 6pm. The dates of our training days can be found within the 'Half-Day Closures' section of our Opening Times page.
All registered patients are welcome but we will also see patients who would like an implant or coil fitted that are not registered with us. Implants can be done as a drop in, before 17:45, and for your convenience there is a bookable implants clinic once per month on a Friday. An appointment will be required for a coil.
For more information, please see the Clinics & Services section.
- City Walls m/c
- saughall m/c
5 Disabled Parking Spaces
There is a patient only car park available for use during visits to the practice only.
Free to use facilities to record blood pressure, BMI details and more.
About City Walls Medical Centre
City Walls Medical Centre is located in the heart of the very attractive and historic Roman city of Chester. It is a large purpose-built medical centre which was opened in June 1997, and came into being following the merger of Nicholas Street Surgery and George Street Surgery. The Centre is now a modern, purpose-built surgery, offering a wide range of facilities and equipment to a very high standard. There is also a branch Medical Centre in the village of Saughall, 5 miles north of the City, which has been fully modernised and offers a full range of services.
9 Partners (including our Nurse Partner), Salaried GPs, GP Registrars, a Nurse Team, and our Admin Staff make up our Practice Team. The present list comprises approximately 16,500 patients from a practice area that covers inner city and rural areas within a radius of around 5 miles from the centre of Chester.
The Centre has a pleasant waiting room area, with a designated children’s play area. The doctors' consulting rooms are situated around the perimeters of the main waiting room. This facility allows the doctors to collect their patients personally, which allows them to maintain a personal and friendly approach.
A Patient Arrival screen is available in the reception area for ease of booking-in, and video presentation screens showing practice information are situated on both the ground and first floors.
Our philosophy in the practice is to care for patients in a personal and friendly manner, and to look after the patients with empathy and sympathy at all levels. The surgery offers a wide range of facilities and equipment to a very high standard and is a “paperless practice” using the full range of computerisation to assist clinical decisions and recording of data.
Education and Training are important parts of our practice life - the practice is an Undergraduate Teaching Practice. We hold regular internal educational and training meetings within the practice for all staff.
The doctors are supported by the practice manager, nurse manager, practice nurses, computer manager and a total of twenty-five secretaries and receptionists. Also working from this surgery are counsellors, health visitors, district nurses, phlebotomists, and community midwives.
These facilities are provided from consulting and treatment rooms on two levels within the Centre, which has a passenger lift and is fully accessible by the disabled. Baby changing facilities are also available.
- Disabled Parking Space
- Access Ramp
There is a small car park available at the practice.
This is free to use during visits to the practice
A blood pressure machine is available for use at reception
About Saughall Medical Centre
Saughall Medical Centre is situated in the picturesque village of Saughall 5 miles from the City of Chester. The building has been extensively and enjoys purpose-built premises that are equipped to a high standard.
The Medical Centre enjoys all the services offered at the main site and has its own health care team, consisting of a Phlebotomist, District Nurses, Health Visitors and Counsellors who work at the surgery daily.
All facilities are available on the ground floor of the Centre, which is fully accessible by the disabled.