Welcome


City Walls Medical Centre is located in Chester, just a short walk from the town centre and university.

We also have a branch doctors surgery located in the village of Saughall, situated approximately 5 miles north west of Chester.

City Walls Medical Centre has been a training practice for student nurses since 2015. We have a supportive and knowledgeable nursing team that provide a positive learning environment for the students to achieve their potential and gain experience of working in Primary Care. 

Attending the Practice

Following the recent government update post 19th July 2021, it is important to note that all current infection control standards remain in place for all healthcare settings as advised by Public Health England.

From 19th July 2021 patients will still need to wear a face covering, socially distance and use hand sanitiser in the medical centre. Patient facing staff will also continue to wear PPE. This is to protect all of our patients and the practice team.

For more information, please see the following post: Covid Guidance: 19th July 2021

Message from the City Walls Medical Centre PPG

Following on from the vaccination programme roll-out, things are beginning to return to normal so we wanted to let you know more about the current situation at the City Walls Medical Centre. (Please Click Here and then refer to the Latest News section for more details)

Latest: Appointments

You may have heard in the media that GP practices are expected to start to offer face-to-face appointments. We have offered face-to-face appointments throughout the pandemic but have had to work differently to maintain everyone’s safety.

We put safety measures in place, at the beginning of the pandemic, so that patients and staff were kept safe whilst maintaining an open door policy throughout. This included offering telephone and video consultations, being seen in the car at our marquee or at our branch surgery, and being able to send photographs via a text message link.

In order to maintain the safety of our staff and patients, we will continue to offer consultations in this manner. If necessary the Doctor or Nurse can book a face-to-face consultation for the patient on the same day.

Covid Vaccination Status

The practice are unable to issue a certificate that displays your Covid-19 vaccination status.

Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.

Proof of your vaccination status will be available on the NHS app. The NHS app can be downloaded from the Apple App Store for iPhone or Google Play Store for Android.

Alternatively you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. The letter may to take up to 5 days to reach you.

Please note that the status of the booster vaccination is not currently shown within the NHS app.

Currently it is only a requirement to prove you have received the first two doses of your vaccination in order to travel and access certain events. In the future, the booster vaccination may be added to the NHS passport/app if it becomes a requirement.

Coronavirus - Advice

For your safety, all appointments will be triaged over the phone by a clinician. You will then be advised whether or not you need to attend the practice.

If you're attending the practice, you must wear a face covering. Please see the following post for more details: City Walls Medical Centre - Face Coverings

If a member of the public has concerns that they may have been exposed to or become infected with the novel (new) coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: https://111.nhs.uk/service/covid-19

They should not visit A&E or their GP Practice without guidance.

Please refer to the following link for the latest information: https://www.nhs.uk/conditions/coronavirus-covid-19/

COVID-19: Guidance on Social Distancing and for Vulnerable People (this includes translated materials)

Suspected Coronavirus (COVID-19): Important information to keep you safe while isolating at home

Patients with symptoms are able to request a test by calling 119 or via the following website: https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/

How your personal data will be utilised during this pandemic: Supplementary Privacy Notice

Links for highly vulnerable patients:

https://www.gov.uk/coronavirus-extremely-vulnerable

https://volunteerwestcheshire.org.uk/ (local)

During the coronavirus pandemic you can request repeat prescriptions via the following email address: citywalls.scripts@nhs.net. Please provide your name, date of birth and address.

Live Well Cheshire West provides you with information about local services and support for residents in Cheshire West. The website will sign post you to services which can help with Meals, food shopping and other practical support.

If you are self isolating and in need of greater support with getting food, medicine, or social support, please contact Live Well Cheshire West's emergency helpline on 0300 123 7031 between 8am and 7pm.

The Carer Links team at Crossroads Together would like to learn more about how carers are coping during the Covid-19 outbreak. We would also like to support carers at this time, please let us know how we can help by completing the following online survey: CarerLinks Survey

If you feel you need confidential support, advice and guidance, consider using the Wellbeing Service. Either contact the practice to request an appointment with a Wellbeing Coordinator or email: wcccg.wellbeingservice@nhs.net



One-Way System for Chester City Centre's Ring Road

From 16 November 2020 for approximately 12 months, St. Martin's Way and Nicholas Street will be closed to southbound traffic from the Fountains Roundabout. This is part of Chester's new drainage tunnel upgrade project and will involve a one-way system will be introduced to Chester City Centre's ring road.

Patients will still be able to access City Walls Medical Centre from the Fountains Roundabout. They will simply need to state they need access to the practice and they will be let through.

For more information, please see Cheshire West and Chester Council: Clockwise Chester.

December 2020 Update: As part of the second phase of works, the Nicholas St. section of the inner ring road will be closed to southbound traffic from Monday 11th January until November 2021.

As a result there will be no right-turn into Nicholas Street from lower Watergate Street/New Crane Street direction.

Nicholas Street will remain open to northbound traffic as part of the Clockwise route.

Please use your smart phone’s sat-nav (handsfree) to get the best routes, journey time information and live updates on traffic- even if you know the route.

March 2021 Update: Nuns Road will close on Monday 29th March 2021 and is expected to reopen in January 2022. This is to allow for significant drain shaft works at the junction of Nuns Road and Grosvenor Road.

As a result, only emergency vehicles will have access to this junction for safety reasons. Access-only routes to Black Friars, Nuns Road properties, Roomzzz Aparthotel and from the HQ Building/Abode Hotel car park exit will remain open to/from the Watergate Street direction only.

Pedestrian and cycle access along Nuns Road in both directions will be maintained during these works.

Flooding: Work to start on massive new drainage system in Chester, 9th March

Major works on a new drainage system in Chester, which will significantly reduce the risk of flooding and raw sewage outfalls into the River Dee, will begin on 9th March 2020.

This will unfortunately mean that there will be an unavoidable impact on our roads. The first phase of traffic management between March and July, will affect southbound traffic along St. Martin’s Way and Nicholas Street; requiring lane closures and footpath restrictions, resulting in places where two lanes will be filtered into one.

The project is expected to take about one year to complete.

July - September 2020 Update: Chester Drain Site Investigation Works

Patient Feedback

90% of our patients are likely or highly likely to recommend this practice to their friends and family (based on feedback data: February 2020)

Contraception & Sexual Health Clinic

Please Note: The drop-in Contraception and Sexual Health clinic has been suspended until notice due to the current Coronavirus (COVID-19) situation. If you require a Coil or Implant, please arrange a telephone appointment for a discussion with a clinician who may then arrange an appointment. Telephone appointments are bookable for patients taking continuous contraception medication and HRT.

There will be no CASH clinic on Wednesday 30th December.

City Walls has a pre-bookable telephone Contraception and Sexual Health clinic every Wednesday 3pm - 6pm. To book one of these appointments, please call from Monday of the same week. If our monthly staff training day falls on a Wednesday, this clinic will run from 4.30pm - 6pm. The dates of our training days can be found within the 'Half-Day Closures' section of our Opening Times page.

All registered patients are welcome but we will also see patients who would like an implant or coil fitted that are not registered with us. Implants can be done as a drop in, before 17:45, and for your convenience there is a bookable implants clinic once per month on a Friday. An appointment will be required for a coil.

For more information, please see the Clinics & Services section.