• appointments
  • home visits
  • sick notes
  • chaperones
  • deaf

Booking Appointments

After gathering feedback from patients, it was requested that we share a simple summary of our appointment system. Please see: Appointment System Explained

Appointment Requirements: Each appointment will only address one problem per patient. If you have more than one problem, please request a double appointment.

All appointments become available to book at 7am each morning (8am if you need to call). To book an appointment, please complete our PATCHS online form. This is the quickest and easiest way to gain access to our GP services.

The form will be passed to our triage team, including two GPs and a Patient Co-ordinator, who will review your request and signpost it to the appropriate clinician or service.

For even faster access to the PATCHS form, rather than accessing it via our website, please use this link: www.cwmc.uk/contact

For more information, please see the PATCHS - Patients Help.

Note: An email address is currently required to use PATCHS. If you do not have an email address and do not wish to create one, please call the Practice. A Patient Coordinator will fill out a form within our clinical system for you. This form is similar to the online form and will allow you to access our services similarly to all other patients.

For those without access to the internet or who are unfamiliar with the process, please call our reception.

If you need to book at the front desk, one of our Patient Coordinators will help you fill out the form.

Phlebotomy (blood test) appointments are the only appointments that we currently offer to book online. All other appointment requests must be triaged by a GP.

If you have an urgent enquiry and the PATCHS service is unavailable for requests, please call the practice on 01244 357800.

Please Note: If you are more than 10 minutes late for your appointment, you may not be seen and may need to reschedule your appointment.

As with all major cities, the traffic can be heavy, and we would advise allowing plenty of time to get to your appointment. Unfortunately, we will not be able to accept traffic as an excuse for arriving late to your appointment.

Telephone lines will be open from 8am but may be very busy initially.

To save time, consider using our online booking system. For more details, please click here.

Please Note: A clinician can only see one patient per appointment.

Life-Threatening Emergencies

For immediate, life-threatening emergencies call 999.

Urgent Conditions

If you feel that you need to be seen urgently on the day, an appointment can be arranged for you in one of our daily urgent clinics. The request will still need to be triaged by one of our GPs. It will be dealt with at a higher priority than routine and admin requests. You will be asked to supply a brief description of the problem to allow our GPs to decide on the most appropriate clinician.

Pre-Bookable Routine Appointments

Patients are able to request routine appointments either in person, by telephone or via our preferred most efficient method, a PATCHS Online Form.

There is no priority given to either method though you will likely have your request triaged faster if you submit it via PATCHS. There's no queue online.

You are able to choose a specific GP subject to demand, however, please take into consideration that other GPs may be available sooner.

The surgery opens at 08:00 Monday to Friday and patients are seen largely by appointment.

Please Note: PATCHS is available for requests from 7am each morning and will close once all available appointments have been booked. If you require urgent assistance when PATCHS is closed, please call the Practice. If your request is not urgent, we kindly ask that you try again at 7am the next working day.

Follow-Up Telephone Appointments

Follow-up appointments will be arranged by our triage team if a clinician deems it necessary.

Minor Ailments

You can make use of the Pharmacy First facilities at your local pharmacy. Pharmacies can offer health care advice and have direct access to appropriate treatments, including antibiotics (if required).

Please consider the Pharmacy First service for conditions such as but not limited to:

  • Athlete's Foot
  • Cold and Flu
  • Constipation
  • Cough
  • Diarrhoea and Vomiting
  • Fever
  • Hay Fever
  • Pain
  • Sore Throat
  • Worms

For more information, please see the Pharmacy First section of our Self Care page.

Within our Self Care page, you may find information which could help you to treat your problem without the need for an appointment.

Making use of services such as Pharmacy First helps us to keep GP and Nurse appointments available for those who have conditions that require more complex treatment.

For minor illnesses that can't be dealt with by your local pharmacy, we offer daily clinics that are run by a highly skilled nurse practitioner who is able to help with many illnesses such as ear ache, chest infections and abdominal pain.

The nurse practitioner has the ability to prescribe, and in the event that you need to be seen by a GP urgently she will be able to allocate you an emergency appointment that day.

Nurse Telephone Advice on the Day

A routine telephone call can be arranged with a nurse for her to call you back at some time during the day. This advice line is to be used for issues such as:

  • Travel Information (please complete our online form or visit the practice to collect a form. Once this has been received, it will be reviewed and a telephone appointment will be arranged to dicuss any vaccination requirements)
  • Immunisation status
  • Wound Care
  • Diabetic Queries
  • Asthma Queries
  • Smear Advice
  • Contraception Advice

Need An Appointment When We're Closed?

If you require a routine appointment outside of our opening hours, please see the "When We Are Closed" section of our Opening Times page.

Attending Appointments

When attending an appointment at the practice, please make sure to let us know that you have arrived. This can be done using the patient check-in screen within the waiting rooms or by notifying our reception staff at the front desk. Failure to do so could mean you miss your appointment.