- home visits
- sick notes
For your safety, all appointments will be triaged over the phone by a clinician. You will then be advised whether or not you need to attend the practice. During the pandemic, only telephone triage appointments will be bookable online.
After gathering feedback from patients, it was requested that we share a simple summary of our appointment system. Please see: Appointment System Explained
Urgent appointments and home visits become available to book at 8am each morning (excluding weekends) unless otherwise stated.
Pre-bookable routine appointments are available to book after 10am. This is to ensure that patients with an urgent problem are able to get through once the phone lines open.
Please Note: If you are more than 10 minutes late for your appointment, you may not be seen and may need to reschedule your appointment.
As with all major cities, the traffic can be heavy and we would advise allowing plenty of time to get to your appointment. Unfortunately we will not be able to accept traffic as an excuse for arriving late to your appointment.
Please see further down this page for information on how far in advance appointments become available.
Telephone lines will be open from 8am but may be very busy initially.
Please Note: A clinician can only see one patient per appointment.
Doctor Clinics: (click to view - Feature currently under development)
Our GP's are usually available on the following days:
Please note: Some GP's work across both sites.
Appointment Booking Options
The following appointment types are bookable online, by telephone or in person at the practice:
- Pre-Bookable Routine Appointments (bookable from 10am)
The following appointments types are bookable by telephone only:
- Urgent Conditions
- Minor Ailments
- Discuss Test Results** (bookable from 11am)
**Please do not call before 2pm if you are querying whether your test result has been received. For more info, please see our Test Results page
For immediate, life-threatening emergencies call 999.
If you feel that you need to be seen urgently on the day, an appointment will be arranged for you in one of our twice daily urgent clinics. You may be asked to supply a brief description of the problem as this can help us to book you in with the most relevant clinician.
Pre-Bookable Routine Appointments
Patients are able to book routine appointments 48 hours and one week in advance, either in person, by telephone or via the Patient Access in line with Department of Health guidelines (so, for example, if trying to make an appointment on a Monday you will be offered an appointment for either the Wednesday of that week or the following Monday).
There is no priority given to any method: the same routine appointments are available either in person, via phone or online.
Nurse appointments are available to book via telephone 6 weeks in advance.
You are able to choose a specific GP subject to demand, however please take into consideration that other GPs may be available sooner.
The surgery opens at 08:00 Monday to Friday and patients are seen largely by appointment. The telephone is often busy early in the morning, therefore if your call is routine, please ring after 10am.
Follow Up Telephone Appointments
Patients are able to book follow up telephone appointments up to two weeks in advance. Please contact reception to make a telephone consultation appointment.
You can make use of the Pharmacy First facilities at your local pharmacy. Pharmacies can offer health care advice and have direct access to appropriate treatments, including antibiotics (if required).
Please consider the Pharmacy First service for conditions such as but not limited to:
- Athlete's Foot
- Cold and Flu
- Diarrhoea and Vomiting
- Hay Fever
- Sore Throat
Within our Self Care page, you may find information which could help you to treat your problem without the need for an appointment.
Making use of services such as Pharmacy First helps us to keep GP and Nurse appointments available for those who have conditions that require more complex treatment.
For minor illnesses that can't be dealt with by your local pharmacy, we offer daily clinics that are run by a highly skilled nurse practitioner who is able to help with many illnesses such as ear ache, chest infections and abdominal pain.
The nurse practitioner has the ability to prescribe, and in the event that you need to be seen by a GP urgently she will be able to allocate you an emergency appointment that day.
Please Note: Emergency and minor illness clinic appointments are for emergency treatment only and are not to be booked in place of a routine appointment.
Nurse Telephone Advice on the Day
A routine telephone call can be arranged with a nurse for her to call you back at some time during the day. This advice line is to be used for issues such as:
- Travel Information
- Immunisation status
- Wound Care
- Diabetic Queries
- Asthma Queries
- Smear Advice
- Contraception Advice
Need An Appointment When We're Closed?
If you require a routine appointment outside of our opening hours, please see the "When We Are Closed" section of our Opening Times page.
When attending an appointment at the practice, please make sure to let us know that you have arrived. This can be done using the patient check-in screen within the waiting rooms or by notifying our reception staff at the front desk.
Book a Home Visit
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and full clinical records available, we do appreciate this is not always possible.
In this respect, if you do need a home visit, you can help us by calling reception on 01244 357800 or 01244 881590 (Saughall) before 10:30am.
Requests received after 10:30am will normally be visited the following day unless medically urgent.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
Lack of personal transport will not be considered a valid reason for a home visit.
You can also be visited at home by a community nurse if you are referred by your GP. You may also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
How To Obtain a Sickness Certificate
A sickness certificate ("fit note") completed and signed by your doctor is only required when a period of continuous absence from work due to illness is more than 7 days in a row (including non-working days).
To obtain a"fit note" you are required to book an appointment to be seen by a GP unless the practice has received notification of your illness from another medical professional, such as a letter from the hospital. In that case, a "fit note" may be provided by your GP without you having to be seen.
If this is the case, you may be able to request a "fit note" via our eConsult service.
Your employer may ask you to fill in a form when you return to work to confirm that you've been off sick for up to 7 days. This is called "self-certification". Although your employer may have their own form for this, the following form may be used and is also available at reception:
The above form can also be used if you have been ill for 4 or more days in a row (including non-working days) and need to claim Statutory Sick Pay (SSP) from your employer. Please tell your employer in writing (if they request it) and by their deadline (or within 7 days if they don't have one).
Please note: You may have to see a GP if you wish to renew a "fit note" or return to work before your "fit note" expires.
Using a Chaperone
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
The Medical Protection Society has produced the following guidance for Patients and Practices:
Ten best practice points for the use of chaperones
- Any patient can request a chaperone for any consultation. As this will usually require a second clinician to attend, please give us as much advance notice as possible so we can make a chaperone available.
- Chaperones should be offered to patients for intimate examinations. Your GP/ Nurse should consider what defines “intimate” and should judge this from the patient’s perspective.
- We must all be aware of and respect cultural differences. Religious beliefs may also have a bearing on the patient’s decision over whether to have a chaperone present.
- It is Practice policy that the best person to have act as a chaperone would be a member of the clinical team. That clinician will have been fully trained to act as a clinical chaperone.
- The patient should be introduced to the chaperone before the examination can proceed. The chaperone will need to be present during the examination.
- A clinician may wish to have a chaperone present for their own reputational protection.
- We will never force a chaperone on an unwilling patient. If this facility is declined by a patient the clinician should note that in the patient’s medical records.
- If the clinician does not wish to proceed in the absence of a chaperone, they should explain this to the patient and the reasons why. The patient might then reconsider or agree to see a different doctor on another occasion.
- The clinician should not assume that a chaperone is not needed just because they are the same sex as the patient.
- Using a chaperone every time you examine a patient is impractical – the patient and the clinician should use their judgement about individual situations to decide when a chaperone is appropriate.
Deaf and Hard of Hearing Patients
For our patients that are deaf or hard of hearing, if you are unable to use the Patient Access service, please contact the practice using the form below.
Once your request has been dealt with, you will receive an email containing the necessary details.