• appointments
  • home visits
  • sick notes
  • chaperones
  • deaf

Booking Appointments

Please Note: All appointments will be triaged over the phone by a clinician. You will then be advised whether or not you need to attend the practice. If you are not required to attend the practice, your appointment may be carried out over the telephone or via a video consultation.

After gathering feedback from patients, it was requested that we share a simple summary of our appointment system. Please see: Appointment System Explained

Urgent appointments and home visits become available to book at 8am each morning (excluding weekends) unless otherwise stated.

Pre-bookable routine appointments are available to book after 10am. This is to ensure that patients with an urgent problem are able to get through once the phone lines open.

Please Note: If you are more than 10 minutes late for your appointment, you may not be seen and may need to reschedule your appointment.
As with all major cities, the traffic can be heavy and we would advise allowing plenty of time to get to your appointment. Unfortunately we will not be able to accept traffic as an excuse for arriving late to your appointment.

Please see further down this page for information on how far in advance appointments become available.

Telephone lines will be open from 8am but may be very busy initially.

To save time, consider using our online booking system. For more details, please click here.

Please Note: A clinician can only see one patient per appointment.

Doctor Clinics: (click to view - Feature currently under development)

Appointment Booking Options

The following appointment types are bookable online, by telephone or in person at the practice:

  • Pre-Bookable Routine Appointments (bookable from 10am)
  • Phlebotomy

The following appointments types are bookable by telephone only:

  • Urgent Conditions
  • Minor Ailments
  • Discuss Test Results** (bookable from 11am)

**Please do not call before 2pm if you are querying whether your test result has been received. For more info, please see our Test Results page

Life-Threatening Emergencies

For immediate, life-threatening emergencies call 999.

Urgent Conditions

If you feel that you need to be seen urgently on the day, an appointment will be arranged for you in one of our twice daily urgent clinics. You may be asked to supply a brief description of the problem as this can help us to book you in with the most relevant clinician.

Pre-Bookable Routine Appointments

Patients are able to book routine appointments 48 hours and one week in advance, either in person, by telephone or via the Patient Access in line with Department of Health guidelines (so, for example, if trying to make an appointment on a Monday you will be offered an appointment for either the Wednesday of that week or the following Monday).

There is no priority given to any method: the same routine appointments are available either in person, via phone or online. 

Nurse appointments are available to book via telephone 6 weeks in advance.

You are able to choose a specific GP subject to demand, however please take into consideration that other GPs may be available sooner.

The surgery opens at 08:00 Monday to Friday and patients are seen largely by appointment. The telephone is often busy early in the morning, therefore if your call is routine, please ring after 10am.

Follow Up Telephone Appointments

Patients are able to book follow up telephone appointments up to two weeks in advance. Please contact reception to make a telephone consultation appointment.

Minor Ailments

You can make use of the Pharmacy First facilities at your local pharmacy. Pharmacies can offer health care advice and have direct access to appropriate treatments, including antibiotics (if required).

Please consider the Pharmacy First service for conditions such as but not limited to:

  • Athlete's Foot
  • Cold and Flu
  • Constipation
  • Cough
  • Diarrhoea and Vomiting
  • Fever
  • Hay Fever
  • Pain
  • Sore Throat
  • Worms

For more information, please see the Pharmacy First section of our Self Care page.

Within our Self Care page, you may find information which could help you to treat your problem without the need for an appointment.

Making use of services such as Pharmacy First helps us to keep GP and Nurse appointments available for those who have conditions that require more complex treatment.

For minor illnesses that can't be dealt with by your local pharmacy, we offer daily clinics that are run by a highly skilled nurse practitioner who is able to help with many illnesses such as ear ache, chest infections and abdominal pain.

The nurse practitioner has the ability to prescribe, and in the event that you need to be seen by a GP urgently she will be able to allocate you an emergency appointment that day.

Please Note: Emergency and minor illness clinic appointments are for emergency treatment only and are not to be booked in place of a routine appointment.

Nurse Telephone Advice on the Day

A routine telephone call can be arranged with a nurse for her to call you back at some time during the day. This advice line is to be used for issues such as:

  • Travel Information
  • Immunisation status
  • Wound Care
  • Diabetic Queries
  • Asthma Queries
  • Smear Advice
  • Contraception Advice

Need An Appointment When We're Closed?

If you require a routine appointment outside of our opening hours, please see the "When We Are Closed" section of our Opening Times page.

Attending Appointments

When attending an appointment at the practice, please make sure to let us know that you have arrived. This can be done using the patient check-in screen within the waiting rooms or by notifying our reception staff at the front desk.

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