Privacy Notices

The following notices serve to answer the following questions regarding your data:

• Who we are?
• Why we collect personal information about you?
• What is our legal basis for processing your personal information?
• What personal information do we need to collect about you and how do we obtain it?
• What do we do with your personal information and what we may do with your personal information?
• Who do we share your personal information with and why?
• How we maintain your records?
• What are your rights?
• Who is the Data Protection Officer?
• How to contact the Information Commissioners Office.

GP Privacy Notice - Patients

GP Privacy Notice - Children

GP Privacy Notice - Staff

Call Recording Statement

The practice records incoming telephone calls to the practice and may record outgoing calls.

The purpose of call recording is for training and monitoring purposes. This includes the provision of a record of incoming and outgoing calls which can

• Identify practice staff training needs
• Protect practice staff from nuisance or abusive calls
• Establish facts relating to incoming/outgoing calls made (e.g. complaints)
• Identify any issues in practice processes with a view to improving them (e.g. to aid workforce planning)

The practice will make every reasonable effort to advise callers that their call may be recorded and for what purpose the recording may be used. This will normally be via a pre-recorded message within the telephone system and via signage at the practice.

The voice file will be sorted within the telephone recording system software to which the same rules of confidentiality will apply. The practice's data protection registration covers voice files similarly to other data.

For more information in relation to your medical record, how your information may be shared, and the options you have to control access to this data, please see the Your Medical Information page.