Book a Home Visit

We encourage all patients to attend centre, but if you feel you cannot and may need a home visit call 01244 357800 or 01244 881590 before 10.30am. You will be asked some details of your problem and may be contacted by a health care worker to discuss further.

Obtain help when the Surgery is closed

There is an 'Out of Hours' (OOH) service for urgent problems run by the 'Primary Care Trust' (PCT) in the evenings and weekends. If you have a problem that cannot wait until the next day please telephone 01244 343300; where you will be put through to the Out of Hours Service. Shortly after the Easter bank hoilday weekend the telephone number for Out of Hours will be changing to 01244 385300.

Book a Routine Appointment outside normal surgery hours

Western Cheshire PCT have launched a new centralised booking service. This service benefits patients who wish to have an appointment outside the hours that the practice is open.

The clinical appointments for the centralised service are held in 1829 Building at the Countess of Chester Health Park, where patients can book a routine appointment with a GP or Nurse during the hours of 6.30pm to 8.00pm Monday to Friday and on a Saturday from 10.00am to 12.00pm. The appointments can be made by telephoning 01244 385422 between the hours of 8.00am to 6.00pm Monday to Friday.

Find out my Test Results

Please telephone 01244 357800 at City Walls Medical Centre between 2pm - 4 pm for all results.

Leave a specimen for a test to be carried out

If they are correctly labeled and have a completed form they can be left in the basket on the front reception desk. Otherwise please see the Practice Nurse.

Obtain a Sickness Certificate

A sickness certificate completed and signed by your doctor is only required when a period of continuous absence from work due to illness is longer than 6 days. Periods of absence less than 3 days do not need a certificate. Between 3-6 days a self-certification note can be completed using form SC1 available at reception.

Please remember you will have to see a doctor if you wish to renew a sick note or return to work before your sick note expires.

Register as a Patient

Click here to Register as a Patient

Find out further information regarding Carers

The Surgery supports Carers. We have 2 dedicated members of staff who attend meeting 4 times a year so that we are up to date with all current carers information. Please see the Carers information board in the reception area at both Practices.

To make a Complaint

If you feel the need to make a complaint please speak to the Receptionist who will try and resolve your problem immediately. If you remain dissatisfied and wish to make a formal complaint please ask to speak to the Practice Manager, Office Manager of Head Receptionist. If this is a medication complaint, please ask to speak to the Medicines Manager.

Make a Suggestion

If you would like to make a suggestion regarding the Practice or it's services, please put it in writing addressed to the Practice Manager.